FAQs for CW051 Indoor Camera, CW055 Outdoor Camera, and CW054 Pan/Tilt/Zoom (PTZ) Camera
- Can I turn off notifications when I prefer not to receive them?
- Why do I sometimes see the wrong label on the smart detection notification?
- What is Smart Detection and how can I get it?
- How do I get to see the animated gif in an Enhanced Notification?
- What are Enhanced Notifications and how do I get them?
- What happens to my recordings if I remove the Merkury Smart camera from my account?
- Can I access recorded videos and photos from the cloud past their video history retention period?
- Can I share recorded videos and photos with others?
- How do I download recorded videos and photos captured by my Merkury Smart camera?
- How do I turn on my camera’s privacy mode?
- When will my Merkury Smart camera start capturing activity?
- When my Merkury Smart camera detects motion how will I be notified
- I’m not interested in saving videos, but I do want to view my live feed. Is that possible?
- Will I be able to see a Live View from my Merkury Smart camera right after I set it up?
- Will I be able to capture images at night or in dark environments?
- Where do I go on the Merkury Smart app to set triggers and rules?
- What are “triggers” and “rules”?
- How do I access my recorded videos?
- How do I manually record a video?
- How do I manually take a picture of what my Merkury Smart camera is showing?
- Can I use the 2-way audio function to talk with someone in the house or my pets?
- How do I sign up for a subscription?
- How do I view the live video feed from my Merkury Smart camera?
- What kind of things will the Merkury Smart app allow me to control with my cameras?
- If I purchase more than one Merkury Smart camera, can I set them up in different locations?
- What if I have more than one camera to set up on the same system?
- My camera is not showing up on my Home screen in the Merkury Smart app after Pairing.
- How do I set up my camera to use it the first time?
- How many Merkury Smart cameras are supported?
- Is it possible for me to use multiple Merkury Smart cameras at one time and control them all from the same Merkury Smart account and app?